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Frequently Asked Questions

Getting Started

Q.  How do I contact JuriSearch®?

Q.  How do I sign up?

Q.  Do you have a trial period?

Q.  Is help available 24 hours?

Q.  In attempting to sign up, I received the following message:  “Non unique contact data specified for field: username.”

Q.  In attempting to sign up, I received the following message:  “Non unique contact data specified for field: e-mail address.”

Q.  Is my contact information and email address kept confidential?

Q.  My username and password are not working.

Q.  Can I save my username and password?

Q.  I forgot my username and password.

Q.  I have a question about my bill.

Q.  I need to change my username and password, address, or credit card that my fee is billed to.

Q.  Do you have security measures for credit card transactions?

Q.  How do I cancel my subscription?

Q.  Can I use JuriSearch® from any computer?

Q.  What if more than one attorney is using the service?

JuriSearch® Services

General

Q.  Compare your service to WestLaw/Lexis.

Q.  How does your search engine work?

Q.  What is Boolean searching?

Q.  Can I do Natural Language searches?

Q.  What is the difference between Keyword Search, Advanced Search and Natural Language Search?

Q.  What is the difference between Keyword Search and Advanced Search?

Q.  Can I copy and paste into my word processor?  How can I copy and paste without bold, underlining or other web formatting?

Q. Do you have California jury instructions (BAJI, CALJIC) or jury verdicts?

Q.  Do you have judicial profiles?

Q.  How do I print only a portion of an opinion or code?

Q.  Can I save my searches?

Q.  Do you provide legal research?

Q.  Is there an online user guide to help me with searching?

Q.  What are FEHC cases?

Cases

Q. Does JuriSearch® have a citator service like Shepard’s®?

Q.  Do you have California Court of Appeals cases and California Supreme Court cases?

Q.  What are the abbreviations Cal. and Cal.App.?

Q.  What is California Reporter?  How can I find a case if I only have the Cal.Rptr. citation?

Q.  Do you have the official page breaks?

Q.  Does the page break start the page or end it?

Q.  Once I finish browsing through my search results in 2nd series, how do I get back to the Search Results page to look at my search results in 3rd and 4th series?

Q.  Do you have a federal database?

Q.  Do you have bankruptcy opinions?

Q.  Do you have Slip Opinions or Advance Sheets? What are Daily Opinions?

Q.  Can I search the Daily Opinions?

Q.  How often do you update cases, codes and CheckMate?

Q.  What is Words Around Hits?

Q.  Can I search cases and codes simultaneously?

Q.  What is the number preceding the case title on the left-hand side of the search results?

Q.  My search resulted in more hits than I have cases displayed?

Q.  How do I narrow my search or do a search within a search?

Codes

Q.  Are the Codes in Cases?  Are the Codes in Cases?

Q.  How do I go to the next code section?

Q.  Do you have the building code (Title 24 of the California Code of Regulations)?

Q.  Where can I find the legislative history of a code section?

Q.  Where can I view a Table of Contents for a Code?

Forms

Q.  What kind of Judicial Council Forms do you have?  How do they work?

Q.  How do I save Judicial Council Forms?

Q.  Do you have local forms?

Q.  My forms don’t open.

Q.  Are the Judicial Council Forms searchable?

Q.  I can’t find the Case Management Questionnaire under Judicial Council Forms.

Q.  I can’t find the Certificate of Assignment under Judicial Council Forms.

Q.  I can’t input information in the form.

Public Records

Q.  What are Public Records?

Q.  How do I access Public Records?

Q.  How much do Public Records cost?

Q.  Am I charged for each hit?

Q.  What is the Ultimate Weapon Search?

Q.  What can I search in your Public Records database?

Q. I receive an invoice for my subscription fee; how can I charge Public Records Searches?

Q.  Can I use the Public Records Search service without a subscription to JuriSearch®?

Q.  I tried to Add Money to my Public Records Account but I received an error message.

Q.  Are Public Records Searches free during the free trial?

Technical Support

Q.  What are the system requirements to use JuriSearch®?

Q.  I keep getting error messages.  My system is running slow.

Q.  Bookmarking JuriSearch® or Adding to Favorites.


Getting Started

 

Q.  How do I contact JuriSearch®?

A.  Our toll-free number is 1-877-JURISEARCH or 1-877-587-4732.  Our mailing address is JuriSearch®, 1467 Greenbrier Place, Charlottesville, Virginia 22901.  Our fax number is 434-220-6091.

 

Q.  How do I sign up?

A.  You can sign up online, by fax, or by calling us at (800) 576-4800.  To sign up online or by fax, click on Sign Up from the home page.  If you are a first-time subscriber, you will not be billed the monthly fee for the first 30 days.

 

Q.  Do you have a trial period?

A.  If you sign up now, you will not be billed for the first 30 days.  This promotion is available for first-time customers only.

 

Q.  Is help available 24 hours?

A.  Customer Service is available from Monday through Friday from 8 a.m. to 8 p.m. EST  You can speak to someone directly Monday through Friday from 8 a.m. to 8 p.m. EST by calling 1-877-JURISEARCH or 1-877-587-4732.  During non-business hours, please leave a message. Your call will be returned as soon as possible.

 

Technical Support is available from Monday through Friday from 8:00 AM to 8:00 PM EST.   During non-business hours, please leave a message. Your call will be returned as soon as possible.

 

Q.  In attempting to sign up, I received the following message:  “Non unique contact data specified for field: username.”

A.  Please select a different username.  JuriSearch® requires a unique username  for each subscriber.  Another customer already has the username you have selected.

 

Q.  In attempting to sign up, I received the following message:  “Non unique contact data specified for field: e-mail address.”

A.  Please select a different username.  JuriSearch® requires a unique e-mail address for each subscriber.  Another customer already has the username you have selected.

 

 

Q.  Is my contact information and email address kept confidential?

A.  Yes.  Any information you provide is used for JuriSearch® only.  Providing this information allows us to provide excellent customer service.  We do not sell or exchange information to other companies.

 

Q.  My username and password are not working.

A.  The login is case-sensitive.  Be sure to type your username and password in lowercase letters.  Do not use spaces.  If you are still unable to login, please call Customer Service at 1-877-JURISEARCH or 1-877-587-4732.

 

Q.  Can I save my username and password?

A.  You can save your username and password by checking the box in front of  save this, just below the login prompt.  To save your username and password, make sure this box is checked.  If you do not want your username and password saved, uncheck the box by clicking on it before you login.

 

Q.  I forgot my username and password.

A. Call Customer Service at 1-877-JURISEARCH or 1-877-587-4732 or email Customer Service at support@myjurisearch.com Monday through Friday from 8 a.m. to 8 p.m. EST  and on weekends, leave a message in the Customer Service emergency voicemail and a Senior Research Attorney will return your call.

 

Q.  I have a question about my bill.

A.  Please contact our Billing Department.  Call us at 1-877-JURISEARCH or 1-877-587-4732.

 

Q.  I need to change my username and password, address, or credit card that my fee is billed to.

A.  Please call, email, write or fax us with the new information.  You can reach Customer Service at 1-877-JURISEARCH or 1-877-587-4732 or support@myjurisearch.com.

 

Q.  Do you have security measures for credit card transactions?

A.  You can safely enter your credit card number via our secure server, which encrypts all submitted information.  Secure Sockets Layer (SSL) provides sound privacy protection by encrypting the channel between you and JuriSearch®.  To find out if your transaction is secured by SSL, check for the unbroken key or closed lock symbol in the frame of your browser window. Or, check the URL -- it should change from "http" to "https" when processing secure transactions. Both the Netscape Navigator and Microsoft Internet Explorer browsers use SSL.

 

Q.  How do I cancel my subscription?

A.  Email us at support@myjurisearch.com or fax us at 434-220-6091 with your cancellation request.

 

Q.  Can I use JuriSearch® from any computer?

A.  JuriSearch® is Internet-based and you can access it from any computer which connects to the Internet.  If you have an Internet connection at home, simply go to our web site at www.jurisearch.com.

 

Q.  What if more than one attorney is using the service?

A.  Each attorney using the service should have an individual username and password.  For more information on multiple subscriber rates, please contact Customer Service.

 

JuriSearch® Services

 

General

 

Q.  Compare your service to WestLaw/Lexis.

A.  JuriSearch® offers California Cases, Codes, Rules of Court, Daily Opinions, Judicial Council Forms, U.S. Supreme Court cases and more for the low monthly fee of $39.95 (and an setup fee of $40.00).  To learn more about our services, click here.  JuriSearch® has also developed a citator service called CheckMate which is part of your subscription at no extra charge.

 

Q.  How does your search engine work?

A.  We have the Folio 4.0 search engine.  It is an industry standard search engine that allows you to do keyword searches, use Boolean connectors and search by Natural Language.  Please call Customer Service at (800) 576-4800 if you need assistance formulating a query or email us at support@myjurisearch.com.

 

Q.  What is Boolean searching?

A.  Boolean searching refers to the logical relationship among search terms, and is named for the British mathematician George Boole.   The two searches in JuriSearch® that use Boolean searching are the Keyword Search and the Advanced Search.  Using operators such as and, or and not, you can search for a specific combination of terms.  The and connector is a default on JuriSearch®.  Every time you leave a space between two words, the system will assume that you mean and.  For more information about Boolean searching and the connectors that JuriSearch® recognizes, click here.

 

Q.  Can I do Natural Language searches?

A.  JuriSearch® offers Keyword searching as well as Natural Language searching.  Natural Language allows you to type in a sentence or a phrase without breaking it up into smaller search terms.  Please call Customer Service at 1-877-JURISEARCH or 1-877-587-4732 if you need help formulating your query or email us at support@myjurisearch.com.

 

Q.  What is the difference between Keyword Search, Advanced Search and Natural Language Search?

A.  Keyword Search and Advanced Search allow you to break up your search into key words and to use connectors such as and, or and not to refine your search.  With Natural Language Search, you type your search as a sentence or phrase without breaking it up into smaller search terms.

 

Keyword Search and Advanced Search will also display your search results different than Natural Language.  With Keyword and Advanced, your cases are displayed in a split screen view with a list of cases on the left and the full text of the opinion on the right.  Your search results in Natural Language are displayed by series with the case title and a portion of the text from where your hit is located in the opinion.  To view a case, click on the case title.

 

Keyword Search and Advanced Search are easy to use even if you have never done this type of term searching before.  Simply type in the key words or phrases that describe your search separated by a space.  You do not need to use connectors but here are some samples:

 

·        If you want either one of two words to appear in your search results, type or between them; for example, oral contract or agreement. 

·        Type words that you are sure will appear together, e.g. “summary judgment” in quotation marks. 

·        Use the asterisk to search a word along with its variations.  For example, work* will also search for worker, workers, working, workplace, workmen, etc.

 

Q.  What is the difference between Keyword Search and Advanced Search?

A.  With Keyword Search, JuriSearch® will search for the words that you type to appear in the same paragraph.  In addition, you will be searching through all JuriSearch® databases including California Cases (2nd through 4th series), Codes, U.S. Supreme Court cases and Daily Opinions.

 

With Advanced Search, there are two areas to type in search terms.  The first area will search for the terms to appear in the same paragraph.  The second area will search for these words to appear anywhere in the document.  Advanced Search will search through the following databases: California Cases, Codes and U.S. Supreme Court cases.

 

Q.  Can I copy and paste into my word processor?  How can I copy and paste without bold, underlining or other web formatting?

A.  You can copy text from cases and codes into your word processor.  Simply highlight the text you wish to copy by clicking and dragging your mouse over the text.

 

Once the text is highlighted, click with the right mouse button on the highlighted portion with your mouse.  One of the options will be to copy.  Click on copy.  (Alternately, you can choose copy from the Edit menu or press Ctrl-C.)

 

Open a new document in your word processor and choose Paste Special from the Edit menu.  Choose Unformatted Text from the Paste Special option box.

 

If you are having difficulty highlighting text by clicking and dragging, click once at the beginning of the text you wish to highlight.  Place the mouse pointer at the end of the block.  (If you need to scroll down, use the down arrow on your keyboard.)  Hold down the Shift button and click once again at the end of the text you wish to highlight.

 

Q. Do you have California jury instructions (BAJI, CALJIC) or jury verdicts?

A.  JuriSearch® does not provide BAJI, CALJIC or jury verdicts, as they are proprietary.  The links to Proposed Civil and Criminal Jury Instructions on our site are links to the proposed jury instructions released by the Judicial Council of California.  The Judicial Council is drafting jury instructions that will be easier for jurors to understand and has made this sample available to the public for comment.

 

Q.  Do you have judicial profiles?

A.  JuriSearch® provides you with a link to judicial profiles.  Click on the California Courts Info link under the Legal Resource Links heading from our home page.  Click on Judicial Profiles.  Judicial profiles are available for the Ninth Circuit, California Supreme Court and California Court of Appeals.

 

In addition, some local courts provide judicial profiles on their web site.  Click on Court Information from our home page for a list of links to the home pages of courts in California or click here.

 

Q.  How do I print only a portion of an opinion or code?

A.  If you are using Internet Explorer, you can print a selection directly from the browser.  Highlight the text you wish to print.  Choose Print from the File menu. From the print dialog box choose Selection under the Print Range options.  Click OK.  (Please  be aware that clicking on the printer icon at any point will print the entire document.)

 

With Netscape Navigator, copy and paste the highlighted text into your word processor and print.

 

Q.  Can I save my searches?

A.  To recreate your search, please make a note of the search terms you have used.  You may also be able to bookmark your search or add it to favorites. 

 

Q.  Do you provide legal research?

A.  No.  JuriSearch® provides online cases and codes that are searchable.  JuriSearch® is recommended for legal professionals.

 

Q.  Is there an online user guide to help me with searching?

A.  An online user guide is available to answer your general questions about JuriSearch®.  You may also schedule a time saving training session with a Senior Research Attorney at JuriSearch®.  time saving training sessions take place over the phone and are free of charge to our customers.  To take a time saving training session, you will need to be on the phone and on-line at the same time.  If you do not have time for a time saving training session, please call Customer Service at 1-877-JURISEARCH or 1-877-587-4732 or email us at support@myjurisearch.com with individual questions.

 

 

Q.  What are FEHC cases?

A.  The FEHC database includes the California Fair Employment and Housing Commission cases.   You can pull up a case by decision number or party name, or do an Advanced or Natural Language Search.

 

 

Cases

 

Q. Does JuriSearch® have a citator service like Shepard’s®?

A.  JuriSearch® has developed its own electronic case history system called CheckMate.  CheckMate is included in your monthly subscription at no extra charge.  On the face of each case, there are two buttons.  Click on the CheckMate button and you will instantly see whether your case has been overruled, disapproved, superseded by statute or whether the California Supreme Court has granted review.  Click on the Case History button and you will access up to 1,000 subsequent cases that have cited your case.

 

Q.  Do you have California Court of Appeals cases and California Supreme Court cases?

A. The database for each series includes both the Appellate level and Supreme Court opinions for the 2nd, 3rd, and 4th series going back to 1934.    When you do a search, the search results page will sort the opinions by series.

 

Q.  What are the abbreviations Cal. and Cal.App.?

A.  Cal. and Cal.App. are the abbreviations for California Supreme Court and California Appellate used when citing a case.  They refer to the officially published volumes of case reports.  The official citation will start with the number of the volume the case is reported in, followed by Cal. or Cal.App., the series of volumes, and the number of the page on which the case begins.  After a certain number of volumes have been published, the official reports will start again at 1 in a new series.  For example, 71 Cal.App.3d 1 is the case that appears on the first page of the seventy-first volume of the official California Appellate reports in the 3rd series.

 

Q.  What is California Reporter?  How can I find a case if I only have the Cal.Rptr. citation?

A.  California Reporter is another series of published volumes including both the Supreme Court and Court of Appeal opinions for California.  If you have a citation that refers to Cal.Rptr. or to C.R., the citation search will not pull up that opinion.  If you have the case title, try a By Party Name search.

 

If you do not have the case title, you can locate the official cite and case title by doing a Keyword Search for the Cal.Rptr. cite.  This will retrieve opinions that have cited that case and will include both the official and the Cal.Rptr. cite.  For example, if all the information you have is 125 Cal.Rptr. 352, click on Keyword Search under Search Cases and type in the following search:  “125 Cal.Rptr. 352”

 

Q.  Do you have the official page breaks?

A.  The official page breaks are indicated throughout the opinion.  They are bold and in brackets.  For example, {Page 21 Cal. App. 4th 156}.

 

Q.  Does the page break start the page or end it?

A.  The page break indicates the beginning of the page.  All text that follows the page break should be cited to that page.

 

Q.  Once I finish browsing through my search results in 2nd series, how do I get back to the Search Results page to look at my search results in 3rd and 4th series?

A.  You are at the Search Results page and you click on Click Here to View Results in the 2nd series.  After browsing through the cases, you want to go back to look at 3rd and 4th series.  Clicking on the back button of your browser will take too long.  There is an easier way to go back if you remember to open your search results in a new window BEFORE browsing through your hits.

 

When you get to the Search Results page, click on Click Here To View Results with your RIGHT mouse button (not the left mouse button).  You should get a menu with an Open In New Window option.  Choose this option and a new window will open with the cases for that series.  You now have two separate browser windows, one with the Search Results page still on it and one with the search results for a particular series in split screen view.  You can browse through those pages and close the window when you are done.  Your search results page will remain open in the original browser window.

 

You can also use this procedure with the list of cases in Case History.  Once you click on the Case History button and have a list of cases that have cited the opinion you are looking at, you can view a case just by clicking on the case title.  You can also right click and open the case in a new window, look at the case and then close the window without disturbing the previous screen.

 

Q.  Do you have a federal database?

A.  We currently offer U.S. Supreme Court cases going back to 1906 with selected cases going back to 1793.  There is a link on the home page for 9th Circuit cases going back to 1996, which are provided as a convenience.  We also have links to all other Circuits back to 1995.  In addition, we have links to the U.S. Code, the Bankruptcy Code, the Federal Rules of Civil Procedure, etc.  Please click on Federal Resources on our home page for a complete list of federal links.

 

Q.  Do you have bankruptcy opinions?

A.  We have links to sites that contain bankruptcy opinions.  Please click on Federal Resources on the home page.

 

Q.  Do you have Slip Opinions or Advance Sheets? What are Daily Opinions?

A. Our Daily Opinions page posts decisions of the U.S. Supreme Court, the 9th Circuit Court of Appeals, the California Supreme Court and the California Courts of Appeal filed the previous day. We also draft a case summary for each opinion.  These decisions remain in the Daily Opinions page until they receive their official cite and pagination.

 

To view the current week’s Daily Opinions, click on View This Week’s under the Daily Opinions heading.

 

To customize your view by area of law or to select a different date range, click on Search under the Daily Opinions heading.

 

Q.  Can I search the Daily Opinions?

A. To search the Daily Opinions, clicking on Keyword Search under Search Cases. It is the choice immediately after Cal. 4th and Cal.App. 4th in the Select Database box on the right-hand side of the screen.

 

You can also pull up Daily Opinions by Party Name.  On the Search Menu page, click on By Party Name under Search Cases.  Type in one of the parties’ names and choose Daily Opinions from the Select Database(s) box.

 

Q.  How often do you update cases, codes and CheckMate?

A.  We update all our databases on a daily basis.  When the courts release cases for publication, we put them on our Daily Opinions page the next business day.  Newly released cases will remain on the Daily Opinions page until they are transferred to the 4th series database with the official citation and pagination.  We incorporate any new information into CheckMate.  The Daily Opinions are searchable.  Click on Keyword Search and select Current Cases in the Select Database box.

 

Q.  What is Words Around Hits?

A.   Words Around Hits controls the amount of context you will view from the opinion when you view the results of your search.  Your results will be displayed in split screen view.  On the left-hand side is a list of the opinions that have a match to your search terms and on the right-hand side is the full text of the opinion.  Under each case title on the left-hand side are 10 words around each hit or highlighted search term.  This acts as a quick reference and allows you to determine whether the hits are relevant.

 

Q.  Can I search cases and codes simultaneously?

A.  Yes.  Click on Keyword Search under Search Cases.  Keyword Search is defaulted to search through 2nd, 3rd, 4th series cases, all California Codes, California Rules of Court, the Daily Opinions database and U.S. Supreme Court Reports.

 

Q.  What is the number preceding the case title on the left-hand side of the search results?

A.  Yes.  Click on Keyword Search under Search Cases.  The number preceding the case title in the left-hand window is the number of hits in that opinion.

 

Q.  My search resulted in more hits than I have cases displayed?

A.  The number of hits indicated is the number of times your combination of search terms was found in the database and not the number of cases with matches.  Sometimes, you will have multiple hits in the same case.

 

Q.  How do I narrow my search or do a search within a search?

A.  To narrow your search, use the back button to return to the search page and revise your search terms.  You can search within the text of a case that is on your screen by clicking on Ctrl-F.

 

Codes

 

Q.  Are the Codes in Cases?  What are Codes in Cases?

A.  You can annotate the codes electronically.  This allows you to bring up all cases that contain the code section that you are interested in.  In addition, you have easy access to the exact paragraph that cites your code section.  You can also narrow your search by adding keywords or eliminating keywords.  We recommend that you try this method.  Most of our customers prefer this type of annotation to a traditional annotation.  To learn more, click here.

 

Q.  How do I go to the next code section?

A.  Click on the arrow at the top right of the JuriSearch® screen.  It is a white arrow set in a blue square.  If you hover your mouse pointer over it, a pop up will be displayed with the text Next Page.  The arrow on the left will take you to the previous code section.

 

Q.  Do you have the building code (Title 24 of the California Code of Regulations)?

A.  Title 24 of the California Code of Regulations, known as California Building Standards, contains copyrighted materials under the ownership of several model code publishers.  The eleven parts of Title 24 that comprise California’s Building Standards are available for review at depository libraries, or for purchase in paper format from the copyright holders and selected vendors.  For more information, see the California Building Standards Commission’s home page http://www.bsc.ca.gov.

 

Q.  Where can I find the legislative history of a code section?

A.  Limited legislative history is available on the Official California Legislative Information page.  Click on Legislative Information from our home page.  Click on Bill Information.  You can do a keyword search but you can only search one legislative session at a time.

 

Q.  Where can I view a Table of Contents for a Code?

A.  Click on Codes from the home page.  Click on Table of Contents under the Search Codes heading on the left-hand side.  The Table of Contents is hyperlinked; click on the section number to view the section.

 

Forms

 

 

Q.  What kind of Judicial Council Forms do you have?  How do they work?

A.  We have all state Judicial Council forms.  You can fill them out online and print them.  However, you must have Adobe Acrobat Reader installed on your computer to use them.  If you don’t have Reader, you can download it for free.  We have detailed instructions on our site that explain how to download and install Adobe Reader.  Click here to go to that page.  If you need assistance, please contact Technical Support at 1-877-JURISEARCH or 1-877-587-4732, option 3.   (We do not have local forms, but you can get many of these from the court’s web sites, which you can access from JuriSearch® Court Information.)

 

Q.  How do I save Judicial Council Forms?

A.  Saving Judicial Council Forms requires the full Adobe Acrobat software package.  This is available for purchase from local computer stores and from Adobe’s web site.

 

Q.  Do you have local forms?

A.  Local forms are not available on JuriSearch®.  Please check the web site for that court to see if they have posted their forms.  JuriSearch® provides you with links to most Superior Courts’ sites in California.  From the home page, click on Court Information under Legal Resource Links.  Under the heading Trial Courts are links to these web sites.

 

Q.  My forms don’t open.

A.  You need Adobe Acrobat Reader to view the forms.  If it is not installed on your system, you may download it from www.adobe.com for free.  If Reader is installed on your system and you are still unable to open forms, you may need to reinstall the software.  For assistance, please call JuriSearch® Technical Support at 1-877-JURISEARCH or 1-877-587-4732 and press 3.

 

Q.  Are the Judicial Council Forms searchable?

A.  Yes.  Click on Judicial Council Forms from our home page.   Enter the words that appear in the title of the form in the Search for a Form box.  If you are still unable to locate your form, please call Customer Service at 1-877-JURISEARCH or 1-877-587-4732.

 

Q.  I can’t find the Case Management Questionnaire under Judicial Council Forms.

A.  The Case Management Conference Questionnaire is not an official Judicial Council form but has been adopted by many local courts.  The San Diego Superior Court has posted that form on their web site.  It is form Civ351.  We provide you with a link to their page.  Click on Court Information from the JuriSearch® home page to get a list of trial courts.  Click on San Diego Superior Court.  Click on Business, then Local Civil Form, then Civil Court.

 

Q.  I can’t find the Certificate of Assignment under Judicial Council Forms.

A. The Certificate of Assignment is also a local form.  You can find it on the Los Angeles County Superior Court page.  It is the addendum to the Civil Case Cover Sheet.  We provide a link to the Los Angeles County Superior Court home page. Click on California Courts Info from the JuriSearch® home page to get a list of trial courts.  Click on Los Angeles County Superior Court.  Click on Forms.

 

Q.  I can’t input information in the form.

A.  If you are clicking on an area and do not see a flashing cursor, you may need to update your version of Adobe Acrobat Reader. For assistance, please call JuriSearch® Technical Support at 1-877-JURISEARCH or 1-877-587-4732 and press 3.

 

Public Records

 

Q.  What are Public Records?

A.  JuriSearch® is pleased to offer Public Records to its subscribers. This is public information obtained directly from governmental entities or from reputable third parties that have compiled the information from governmental agencies.

 

Q.  How do I access Public Records?

A.  To access public records, you use the same username and password that you use for your regular JuriSearch® account.  Click on Public Records from the home page.  This will take you to the Public Records home page.  Click on Take Me to Public Records.  You will then be prompted for your username and password.

 

If your JuriSearch® subscription is billed to a credit card, your Public Records searches will be billed to that card.  If you are not billed to a credit card and would like to set up an account, please call Customer Service at (800) 576-4800 Monday through Friday from 8 a.m. to 6 p.m.

 

Q.  How much do Public Records cost?

A.  Public Records searches cost between $1 and $20.  Most searches are $1 or $6.  The Ultimate Weapon search is $1.

 

Q.  Am I charged for each hit?

A.  No.  You are charged once for viewing all hits in each individual database.

 

Q.  What is the Ultimate Weapon Search?

A.  The Ultimate Weapon Search is only $1.00 search in the Public Records database.  This will search through every database in Public Records for a match to your search terms.  Your search results will display how many hits you received in each database.  In addition, at the bottom of the page will be a list of how the name appears in the database and the name of the county.

 

For further details, click on the each database.  You will be charged for your results at this time.

 

Q.  What can I search in your Public Records database?

A.  Please click here for a detailed list of databases and coverage areas.   Sample records are available.  Login to public records and click on the sample records link on the right-hand side.

 

Q. I receive an invoice for my subscription fee; how can I charge Public Records Searches?

A.  Public Records Searching requires a credit card.  Please call Customer Service at (800) 576-4800 Monday through Friday 8 a.m. to 8 p.m. EST and we will be happy to set up a separate Public Records account that will charge to a credit card.  You will continue to receive an invoice for your JuriSearch® subscription.

 

Q.  Can I use the Public Records Search service without a subscription to JuriSearch®?

A.  No.  The Public Records Search is available to JuriSearch® subscribers only.

 

Q.  I tried to Add Money to my Public Records Account but I received an error message.

A.  You may receive an error message if you do not have a credit card on file or if the credit card on file has expired or reached its limit.  Please contact us at 1-877-JURISEARCH or 1-877-587-4732 to update your information.

 

Q.  Are Public Records Searches free during the free trial?

A.  No.  Any searches will be charged to the credit card you used to sign up.

 

Technical Support

 

Q.  What are the system requirements to use JuriSearch®?

A.  JuriSearch® is Internet-based.  You can access JuriSearch® from work or home as long as you can establish a connection to the Internet.  JuriSearch® works best with Internet Explorer or Netscape Navigator.  You will also need Adobe Acrobat Reader 3.0 or higher to view Judicial Council Forms.

 

If you are using an Apple/MacIntosh computer, use Internet Explorer 5.0 as your browser.

 

Q.  I keep getting error messages.  My system is running slow.

A.  Error messages may mean that you need to clear the cache of your browser.  The cache file is a temporary file that stores each web page you visit.  When you return to that page, your browser will check to see if that page is stored in cache.  Once the cache fills up, it may slow down the performance of your browser.  Click here for instructions on how to clear your cache.

 

Q.  Bookmarking JuriSearch® or Adding to Favorites.

To avoid typing in www.jurisearch.com each time you access the site, you can Bookmark (Netscape) JuriSearch® or add it to your Favorite Places (Internet Explorer).

 

When you are at the JuriSearch® home page (www.jurisearch.com) use your mouse to select the Bookmarks icon on your browser's toolbar (Netscape) or Favorites (Internet Explorer) from your browser's menu bar (it's on the same line as File, Edit, View, etc.).

 

For Netscape, click once on the Bookmark icon and hold your mouse button down.  A menu window should pop up. Select Add Bookmark. In the future, to jump directly to the JuriSearch® site, just select JuriSearch® from your bookmarks!

 

For Internet Explorer, click once on Favorites from your browser's menu. Then select Add Favorites. A new window should appear. Click OK.  In the future, to jump directly to the JuriSearch® site, just select JuriSearch® from the pull down menu under your Favorites icon.